How to Order from PROCOOL

You

Please choose your interested fridge or freezer model from our product range, or let us know your detail request.

We

According to your demand, we will send our best proposal free of charge, including but not limited to:

• Price list
• Mock-up
• Pack-out
• Freight cost
• Loading proposal

You

You decide to make a purchase order from us. Please send us your artworks (if any) accordingly to our templates.

We

Will send you PI (Proforma Invoice) for your confirmation & deposit payment.

You

Arrange payment into our account. And send the bank slip for our tracing.

We

Will trace your money from the bank. Then inform you the first time when received. Normally it takes about 2~5 working days.

We

Start to process the order once the deposit is received. Before mass production, we will confirm below artworks (if any):

• Logo
• Sticker
• Engraved logo
• Any other specifics

You

Confirm on the info we send.

Tips: Mass production will be kicked off only after your confirmation. Please confirm by our indicated date, or it will delay the production.

We

Arrange the formal production. Normally it takes about 45 days. We will inform you the exact finish date 3 weeks before it’s done.

You

Please confirm on the finish date, and arrange balance payment & shipment according to this date.

Tips: If you need to delay, please let us know in time. We will arrange production according to the time you need. Otherwise, there will be additional costs if the goods are finished but not shipped out as plan.

We

Will inform you to fill in the “Shipping Confirmation” form 2 weeks before order finish.

You

Please fill in within 5 working days, to avoid shipment delay and unexpected cost.

Shipping Confirmation

• If we arrange the shipment for you:

You

Have nothing to do.

We

Will take care of everything and arrange the goods to you.

• If you arrange the shipment by yourself:

You

Confirm the shipping schedule with your forwarder.
Instruct them to send the S.O to us.

We

Will finish the booking procedure and arrange the loading later with your forwarder according to the S.O.

Order is about to be finished as plan.

You

Arrange the balance payment. And send us the bank slip for tracing.

We

Will trace your money from the bank. Then inform you the first time when received. Normally it takes about 2~5 working days.

Tips: Please arrange the balance according to the order finish date in well advance. To avoid any delay or unexpected cost.

We

Load the goods after the balance payment received.
Send you below information:

• Loading photos
• Shipping docs draft (draft B/L, Commercial Invoice, Packing List, Certificate of Origin, and other documents if needed)
• ETD & ETA

You

Confirm on the shipping docs draft within 2 working days, to avoid extra cost from the shipping company.

Before goods arrival, we will send you the telex released documents by email, or send you original documents according to the “Shipping Confirmation” form you filled out, including:

• Telex Released or Original B/L
• Commercial Invoice
• Packing List
• Certificate of Origin
• Other documents if needed

The shipping company will inform the Consignee and Notify Party to collect the goods 3-5 days before the goods arrive at your port. You could also contact them according to the info inside the B/L.

• For FOB | FCA term (You arrange shipment from China port | railway station to your final place by yourself. FOB applies to sea freight, and FCA applies to multimodal transport, including rail transport.)

We

 After goods arrive in your destination port | railway station, we have nothing to do.

You

Consult with your forwarder.

• Arrange shipment to your port | railway station
• Make the customs clearance
• Pay charges at your port, duty, tariff and tax…
• Collect the goods from the port to your place

• For CIF | CIP term (We arrange shipment to your port | railway station and you arrange transport from destination port | railway station to your final place by yourself. CIF applies to sea freight, and CIP applies to multimodal transport, including rail transport.)

We

Have nothing to do.

You

Consult with your forwarder.

• Make the customs clearance
• Pay charges at your port | railway station, duty, tariff and tax…
• Collect the goods from port | railway station to your place

• For DAP | DDU term (We arrange shipment to your door)

We

• Make the customs clearance
• Pay charges at your port
• Collect the goods from port | railway station to your place

You

Pay the duty, tariff and tax…(our forwarder will guide you to do that).

• For DDP term (We arrange shipment to your door)

We

• Make the customs clearance
• Pay charges at your port, duty, tariff, tax
• Collect the goods from port | railway station to your place

You

Have nothing to do.

Congratulations, a complete order process is over.
If you are satisfied with our products and services, welcome to place new orders.

Tips: The above is a general process. The specific operation details depend on the specific circumstances of each customer and order.